Rental Requirements

Cancellation Policy:

Please Remember: We are holding a specific vehicle for you, and unlike many rental companies we do not overbook. If you can't keep your reservation please let us know so that we can rent it to someone else.
One Way and Delivery 30% Deposits will be refunded with two weeks notice.
If you need to cancel your reservation for any reason, please call us
931-284-8946
or
[email protected]

To save time at pickup:

 Reply to your confirmation email with a picture of your license, and proof of automotive liability and collision insurance via your declarations page. You can also send them directly to [email protected] with your reservation number as the subject line. Questions? Send us an email at [email protected], or give us a call at 931-284-8946.

Vehicle Maintenance

• Mercedes-Benz Sprinters require a little extra love and attention: Besides regularly filling the van up with diesel fuel, Sprinters also need refills of DEF (Diesel Exhaust Fluid). DEF is responsible for keeping emissions low, which makes the Sprinter a better choice for the environment. DEF is sold at most auto parts stores and truck stops/gas stations. It's inexpensive and easy to refill. At the start of your rental, we'll make sure DEF is topped off and show you how to refill. Like diesel fuel, DEF is not a reimbursable expense.
• Absolutely no stickers, graffiti, or any other kind of tag anywhere in or on the van are allowed. You will be charged an additional cleaning fee if this happens.
• Do not drive our vehicles on unpaved surfaces or off road.
• Unfortunately for safety and liability reasons we do not supply snow chains and do not recommend you drive anywhere that requires snow chains. In the event of unexpected serious weather we advise you to stop and wait it out someplace safe. We also recommend that you avoid driving in areas prone to extreme snow storms (such as ski resorts). If you do use snow chains you do so at your own risk, and any damage the vehicle incurs as a result will be your sole responsibility.
• On longer rentals (one week or more) we require that all of our renters get a safety inspection and oil change every 10,000 miles (or earlier if indicated by the vehicle's computer). Renters who drive over this mileage limit without getting the required inspection risk additional fees.

Payment

• we requires a minimum deposit of $250 to reserve a vehicle
• One-way rentals and rentals with Delivery/Pick up service require a 40% deposit.
• we accepts all major credit and debit cards
• At the time of rental, the physical card must be presented with identification for the cardholder matching the name and address.
• All rentals must be paid in full in order to start the rental
• we bills on a 24-hour cycle.
• Fuel at start will be marked on your rental agreement. You have the option to pre-purchase a full tank of gas at below-market rates upon pickup. Otherwise, vehicles returned with less fuel than provided at the start will be charged $10.99 per gallon to refuel.
• The person who guaranteed the reservation with their card authorizes us to process the payment card for any and all charges due under the agreement, unless other arrangements have been made in advance.

Rental Extensions

Any client wishing to extend their reservation during the rental must call us and have such extension authorized. The entire estimated balance for the updated reservation will be charged before the extension is approved.

Delivery Services

we proudly offers the ability to deliver and retrieve your van. In order to qualify for delivery, your reservation must meet the following criteria.

1. Deliveries and or Pick Ups must be scheduled at least two weeks in advance.
2. Deliveries and or Pick Ups are available for Extra cost. 

Due to traffic and other elements of delivery beyond our control, we cannot guarantee a specific delivery time. Fees are inclusive of all costs including driver pay, per diem, fuel, return airfare, tolls, taxi’s, hotels, vehicle depreciation, and all other incidental expenses.

Reservation quote , please give us a call at 931-284-8946.

Tickets / Tolls / Transponders / EZ-Pass etc. The renter is responsible for all tickets, fines, fees, licenses, permits, taxes, or fines, required by or resulting from the renter’s use or operation of the vehicle. If a fine remains unpaid, we will charge an administration fee in addition to the fine to pay and process the fine on your behalf.

Disclaimer:
This information form is for informational purposes only. It is not designed to replace our rental agreement, and our rental agreement supersedes any information found on this page. Policies may be changed without notice.